Everything you need to know about visiting STEAM


10am - 5pm Last entry 4pm


10am - 5pm Last entry 4pm


10am - 5pm Last entry 4pm


10am - 5pm Last entry 4pm


10am - 5pm Last entry 4pm


10am - 5pm Last entry 4pm


10am - 4pm Last entry 3pm

Ticket Information

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Getting Here

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Group Bookings

We pride ourselves in our award-winning customer service and our friendly team are here to welcome your group and ensure your visit is a success.

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What to see and do

Explore the rich history of the Great Western Railway and hear about the extraordinary things achieved by ordinary men and women.

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Platform One Café

Our Café offers a selection of hot and cold drinks, plus delicious homemade cakes and sandwiches.

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Visit the STEAM Shop

Whether you’re a railway fan looking for a unique GWR souvenir, a collector after one of our GWR Limited Edition items, or simply looking for that special gift – you can be sure to find it in the STEAM Shop.

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Before you arrive


  • On the Day of the Visit

How can we give feedback on our day?

We hope that you have a great day at STEAM and would love to hear from you after your visit. Please contact us via email with any comments.

  • Preparation for the Visit

Is the Museum accessible for wheelchair users?

Most areas within the Museum (including some toilets) have wheel chair access, and lifts and ramps connect all floors. One toilet in the Museum is equipped with an adult changing table.

Our Air Raid Shelter has wheelchair access. Our Evacuation carriage can be fitted with a ramp for standard, manual wheel chairs but we apologise that this Victorian carriage does not have a wide enough turning circle for motorised wheel chairs. (At the present time both these areas are out of use).

We also apologise that wheel chair access to the footplate and tender of Caerphilly Castle Locomotive during We’ll Meet Again is not possible. Alternative interactive activities will be provided.

Please always make us aware of any wheelchair users at the time of booking or before the day of your visit, as arrangements need to be made in advance for Evacuation Experience and aspects of We’ll Meet Again.

  • On the Day of the Visit

Will there be a first aider on site?

Yes. There is always a first aider on site when STEAM is open to the public.

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